Message from Kennedy Ford:
Like most businesses, we have had to make some changes to our service procedures due to the Covid 19 Pandemic. We ask you to review the measures below and reach out to us with any questions.
We encourage clients to drop off their vehicles the night before (or the morning of) their appointments and leave them with us for the day of service. Please utilize our night dropbox. We do offer complimentary Uber rides in the local Oakville area. We are also offering vehicle pick up and drop off for clients in Oakville who cannot make arrangements to get back home/work.
If you are leaving your vehicle after 7:30 am please call 905 845 1646 after dropping your vehicle off to make sure we are aware it has been left for us. What we ask of you:
Please fill out the night drop envelope with the following information:
• Your name (or the name the vehicle is booked under)
• Your preferred method of contact during the day (Email, Text, Phone call)
• Current mileage of the vehicle coming in for service
(which reduces contact for the advisors needing this information to open your vehicle’s repair order)
CLIENTS CHOOSING TO WAIT FOR THEIR APPOINTMENT:
We can not allow clients to wait inside our waiting area at this time. Clients may choose to wait outside and chairs have been placed outside which meet Public Health distancing guidelines.
At this time our Service Department is doing everything we can to help keep both our clients and employees safe. We appreciate your patience and understanding during these unprecedented times as we are operating with reduced staff and hours.
ALL PERSONS ENTERING KENNEDY FORD MUST WEAR A MASK OR FACE COVERING (UNLESS MEDICALLY EXEMPT) AND MUST SANITIZE THEIR HANDS UPON ENTRY.
*Clients booking for large repairs/diagnosis should not book as waiters as extensive wait times are likely.
**Some requested repairs/recalls will require special ordering of parts before the appointment can be completed. We will advise if this applies to you.
***Please ensure a valid email or cell phone number is provided to receive appointment reminders and the option to pay for your service securely online.