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Customer Reviews

2024 Ford Expedition

We Want Your Google or Facebook Review

We’ve all heard other car dealerships boasting that they’re the best, that they have the best customer service and they always have the lowest prices. We here at Kennedy Ford go about things a bit differently. Instead of us standing on top of the highest building and yelling why we’re the best, we leave it up to our clients.

We welcome everyone to review us on Social Media. This allows all our future clients to understand that our promise to have you not just leave here happy but to keep you happy for the entire time you own your vehicle is indeed a fact. After all, who is more trustworthy than your own friends and family, right?

Please feel free to leave us a review by sending us a message or view how thousands have been happy they’ve chosen Kennedy Ford.

Kennedy Ford
Excellent
4.6
I bought 2024 F-150 Hybrid from Kennedy FordIt was very good experienceManager David Mcaulay give us very good deal got Lot of incentives and discountsIf anyone looking for fair and good dealMake sure to visit kennedy ford Oakville and contact David McAuleyThere
My husband and I recently purchased an F 150 from Kennedy Ford. The sales Consultant Alex Pulido was very professional and knowledgeable about the vehicle, the process, and follow up. The world needs more sales people like her. I am extremely pleased with the team at Kennedy Ford and would highly recommend to anyone they stop in and speak with them.
Response from the owner: Thank you for taking the time to complete this review Mary. We appreciate your business your feedback. We are very proud of Alex and the level of customer service she provides. Please let your friends and family know that Alex (and the Kennedy Ford team) would love provide the same level of service you experienced recently!
Rob, David, and Massimo were all amazing. They were all super helpful, communicative, and created an overall positive car buying experiance.
Response from the owner: Liam, thank you for the excellent review. Rob, David and Massimo are key members of our team and appreciate your business, feedback and referrals!
My second recent experience with Kennedy Ford service, and Jim Covell in particular, was excellent in the circumstances. Kennedy couldn't find a starter for my Edge ST, so it brought one up from the US, which took 2 weeks (of rental car because I'm out of warranty). Jim explained things and kept me informed, and followed up on the job once the starter came. Good job!
Response from the owner: Thank you for your kind words Grant. We are very proud of our Parts and Service team here at Kennedy Ford. Digging into a problem and sourcing a part from the U.S. was a great solution. So glad Jim and his supporting cast were able to help!
Recently bought a Escape phev from them. Rob helped me with the process and he was great to deal me. Gave me a good price for the vehicle and quick to respond. Provided quote over the phone and did not have to go to dealership for anything other a test drive. Will buy from them again. Good experience. Ask for Rob if you are there.
Response from the owner: Hello Piyush! Thank you for your business and kind words! Rob is one of the best in the business, we are glad to have him on the team here at Kennedy Ford. He (and we) appreciate your recommendation and referrals!
The service staff is ALWAYS so wonderful and helpful, shout out to Jim C (service advisor) and Richard M (tech), put so much care and respect in taking care of their clients and their clients vehicles! They both deserve a raise and praise for always going the extra mile!
Response from the owner: Thanks Nicole, appreciate you taking the time to send this review and your kind words.
Chris Cheevers, great service, great attention to detail and thanks for making my experience seamless in purchasing my new truck.
After my BMW X5 was totalled in an accident, I knew exactly what I wanted to purchase. A white lightening to match my husband's black one. My grandfather worked for Ford his entire life and it was time to get back in a Ford and keep the tradition going.After a HORRIBLE experience at Meadowdale Ford, we knew we needed to go to Kennedy Ford.We went to see Chris (5/5⭐⭐⭐⭐⭐)! The process was seamless and within days, I was able to pick up my new truck. It has so much room for two kids and a dog. I also can bring my blow dryer, lap top and air fryer anywhere. It's my favourite! 🩷 Everyone stops to see if I need help when I put my groceries in the frunk. It's always a laugh.Thank-you Chris & Kennedy FordP.s. sorry for my kids trying out every vehicle in the show room and honking a few horns 🪿
I recently financed a 2025 ford maverick from kennedy ford. With the assistance of Massimo Palmese, Alex Pulido, and Rob Hannah, i can confidently say I have no complaints. The truck is incredible in and out, Massimo did an excellent job helping me understand the financing terms, warranty agreements, and ownership information. Rob and Alex were very helpful in helping me understand the truck and overall making me feel welcomed. Thank you again Kennedy Ford.
We had a wonderful time working with Kennedy Ford especially with the sweetest sales person ALEX 🙂 she was amazing and so sweet 🥹 it was a great experience and we were confident in our purchase from start to beginning all the people in that place were so fun and energetic
My thanks to Sam on Friday for freeing up my seized hood latch. I came there just before closing time and he had me on my way in 5 minutes. So good.
Excellent experience. Alex delivered on everything promised. Fantastic support. I would recommend to anyone who asked. Thanks again.
Had an excellent experience getting my bronco sport. Brittny was a joy to work with. Made me feel very well informed and always kept me up to date throughout the whole process. Would gladly visit again the next time I'm in the market for a new vehicle.
I had my first experience leasing a vehicle at Kennedy Ford. I had the privilege of working with Chris Cheevers, who was very helpful and knowledgeable through this process. He communicated effectively through phone, text and email and I appreciated his consistent follow-up. Chris’ straight forward approach, his level of expertise, his knowledge, his ability to build rapport as well as his years of experience, helped me feel comfortable and supported.
5-Star Google ReviewI recently purchased a vehicle from Brittny at Kennedy Ford, and the entire process was smooth and stress-free. Brittny was incredibly helpful, pleasant to work with, and made sure all my questions were answered. There was none of the typical “car sales” pressure or shady tactics—just a professional, transparent, and enjoyable experience. I highly recommend Brittny and the team at Kennedy Ford if you’re looking for a great car-buying experience.
Just bought a car here yesterday, and the service was fantastic all around! Rob got me a great deal on the car and was super friendly! Amanda in finance was super friendly and was also fantastic at making sure all paperwork was actually understood! These guys are superstars and I highly recommend!! ⭐⭐⭐⭐⭐
I had an exceptional experience at Kennedy Ford, thanks to Kevin Collins! He was incredibly humble, kind, and a true professional. Unlike many salespeople, Kevin wasn’t pushy at all—he genuinely listened to my needs and made the process smooth and stress-free. It’s rare to find someone who combines expertise with such a warm and approachable demeanor. If you’re looking for a top-notch salesperson who truly puts the customer first, Kevin is your guy. Highly recommend!
Great dealership, very hospitable and helpful. Alex and David did a great job throughout my buying process.. I was very happy with the experience.
Brought in my vehicle for a recall and had the best service from Jim and the team!Highly recommend.
I highly recommend Kennedy Ford and Alex Pulido for your next purchase. Alex was professional and extremely prompt in all her communication. No question or request seemed like a bother. She was knowledgeable about the product as well as the process. I understand that sales personnel are representatives of the dealership, but Alex’s dedication to providing honest information made me trust the process implicitly. Alex talked extensively about how the staff and ownership at Kennedy are her family, and upholding the family values of the Kennedy dealership was a principle in her deals. Statements like this are usually just salesperson tactics, but Alex was true to every word.
"I’ve purchased my Ford Ranger at Kennedy Ford dealer in Oakville, Ontario - Alex Pulido is by far the easiest and most knowledgeable person to work with. She is very committed to her job when it comes to selling high quality, solid cars at a good price. I felt she had my best interests in mind, wasn’t pushy or aggressive whatsoever. Highly recommend working with Alex to buy your next vehicle at Kennedy Ford dealer"
I visited Kennedy Ford today, and I was pleased with the very kind and friendly atmosphere at the dealership. The receptionist welcomed me and made sure that I met the Sales Consultant exactly at 9 am, which was my appointment time. The Sales and Leasing Consultant Madison was very professional and transparent in business. I also appreciate Kevin's help with organizing the appointment. I strongly recommend Kennedy Ford for those, who are looking for a pick-up truck or an SUV.
Response from the owner: Thank you for your kind words Danishbek! We are proud of our team here at Kennedy Ford and appreciate that Madison, Kevin and one of team members at Reception stood out.
I recently had the pleasure of working with Rob Hannah during my car-buying experience, and I cannot recommend him highly enough. Rob went above and beyond to ensure the process was seamless, stress-free, and enjoyable.From the moment I walked in, Rob demonstrated exceptional professionalism, in-depth product knowledge, and genuine care for my needs. He took the time to understand what I was looking for, patiently answered all my questions, and provided clear, honest guidance throughout the decision-making process.What truly stood out was Rob’s commitment to customer satisfaction. He made sure every detail was handled with precision and went the extra mile to ensure I was completely comfortable and confident with my purchase.Rob’s dedication, expertise, and approachable demeanor made this the best car-buying experience I’ve ever had. I highly recommend Rob Hannah to anyone looking for top-notch service and a truly professional experience. Thank you, Rob, Dave and Massimo for exceeding expectations and setting the bar so high!
Very pleasant experience with excellent advisors especially Alex she was so nice.
Sales Rep Chris Cheevers took the time to help my 84 year old mother get the vehicle that suited her needs. Great experience CC. Thank you
Very friendly and easy staff! Quick process and fast deal. Thank you Rob Hannah👍
I usually don’t write reviews but I had to do this one as Salesperson Chris Cheevers was great help whether you talk about viewing vehicle or on call assistance. I had a great experience with this dealership.
Alex was helping us with our need for an SUV. She was great with my wife and I. Even though I ended up buying from a different manufacturer, I still appreciate her professionalism.
Purchased many vehicles here since my 2004 Ford Escape. Sales and Service always excellent! Recently bought my 2024 Ford Edge ST. Rob Hannah was exceptional!!! Thank you Rob.
Response from the owner: Thank you for the 5 star rating and for choosing Kennedy Ford! Your business is appreciated!
I recently purchased my car from Kennedy Ford. Alex was great, she made the whole process very easy and smooth, outstanding service by her.
Rob Hannah was our Sales Rep and made the process of looking for and leasing a car so much more straight forward, and (to be honest) stress free than expected. Thanks Rob and Kennedy Ford!
Just got a 17 Fusion from Rob Hannah . He was terrific in every way. Special thanks to Massimo in the business office for his kind assistance.
Bought a 2025 Ford Explorer ST from Kennedy Ford, and Alex made it a fantastic experience! She was knowledgeable, patient, and ensured I felt confident in my choice. If you’re looking for great service, ask for Alex – you won’t be disappointed!
Had a great experience with Chris Cheevers and the support team there. Credit approval was quick and painless, and Chris gave me plenty of options over the course of the last few months. I finally settled on the Bronco and couldn’t be happier. Thanks Chris!
KENNEDY FORD SURVEY – For 2024 Ford Expedition Platinum - 10-2024Dan Deboer was inspiring, accommodating and supportive in response to my prior service department and vehicle concerns.Madison Heywood is a detailed, communicative individual with meticulous exactitude who quickly grasped my style of purchasing and worked tirelessly to make this an exceptional experience.Brittny Flynn-Cluppel was colossally cooperative with the delivery and aligning aspects of the infotainment system.David McAulay was everywhere with fingerprints on procuring the vehicle, seamlessly communicating and ensuring a comprehensive customer experience.Amanda McGivern executed the myriad paperwork flawlesslyThe above mentioned are infusing the Kennedy Ford brand with a new and germane outlook.As a former race-car driver, I am obsessed with tire pressure. The Expedition (Ex) was delivered with the tire pressure on the extremely low side which means that Lally Ford did not adequately and satisfactorily prepare the Ex for passage to Oakville. It was driven in that state from Tilbury for @ 300k. Brittany was considerate to go-over the vehicle and we noticed it immediately. She swiftly had the psi topped up but noted that the Kennedy Ford Tech refused to slightly overfill the tires, as I requested. That overfill would allow me to bleed out the necessary and pertinent air to the standard specifications. Therefore, the tires remained underinflated, and it was necessary to return to Kennedy Ford another day and ask for more air!! On delivery, the tires on the driver’s side, at that point in the sun so already artificially inflated by the heat, were 35 front and 32 rear. Suggested is 39! Opposite side tires were 37 and 36. Someone should communicate with those prepping your vehicles (and it particular Lally Ford) that incorrect tire pressure adversely affects the drive…. (see pages 450-453 of the manual) and will contribute to premature tire deterioration.Pro Tip # 1: The principals in the dealership could be more affable and welcoming. Numerous times during multiple trips to the dealership, I was alone at a desk or standing by myself. On those occasions, the occupant of the back-corner-office advanced, made eye contact and moved on. Now, it’s possible his meerkat died one day and his south American parrot the other. However, a smile, a brief chat or an acknowledgement goes a long way for any customer or potential customer (or not) – just sayin’. If one has a prospective consumer in the building, a greeting, a gesture of awareness and/or goodwill shifts the needle towards the single, overriding communication objective – that being to promote the dealership. The current experience, with the upper management, is like being drunk and starting to assemble a BBQ without reading the instructions and then later having to call the fire department. The phrase “charismatic as a root vegetable” comes to mind. (Remember that Kennedy Ford asked me, twice, to complete this survey….). The chance of the bread falling with the buttered side down is directly proportional to the cost of the carpet. Fortunately for Kennedy Ford, the team led by Dan DeBoer and David McAuley have a fresh perspective and grasp the concept of customer relations for promoting the brand and dealership all-the-while making meaningful decisions to ensure quality and inclusivity while altering the battle space.
I must definitely mention that Alex's attention in customer service was incredible, thank you very much for your patience and kindness, we are definitely a happy customers.😃😃
Working with Chris Cheevers at Kennedy Ford was a great experience. He and his team addressed all my questions and ensured that I was comfortable with the all information before I made my final decision. They also provided me with the best value on my trade in and were able to create a great price and solution for my F150.
My sincere thank you to Kennedy Ford for my new car purchase. My family has been going to Kennedy since 1991 (thank you Ian!) and recently picked up a new Escape. Thank you to Massimo, who helped me with the financing. And thank you to our wonderful salesperson Alex, who was so kind and patient with my mother in making sure the new car would be comfortable for her. We appreciate everyone at Kennedy Ford and look forward to enjoying our new Escape.
A great dealership with great staff. Rob in Sales and Amanda in Finance are both professional and very knowledgeable. I appreciate being made to feel like a valued customer and I fully recommend Kennedy Ford.
Im very happy to share the best experience i have ever had while buying a car. I just purchased an F-150 - 2024 , from the kennedy ford and i have never been happier buying a car , I genuinely appreciate the help i got from the best team , starting with the best sales lady Alex , Clayton Mackney , and the most fair , honest and sales talented person David Macaulay. They made sure everything goes very smoothly and that i walk out of there very happy with a great and more than fair deal. Looking forward to doing business with them again , as of for myself and my family we never changing dealership again , thanks guys !
Bought a truck off a Facebook ad placed by Bobby Rabbani. Generally dread purchasing….. it’s always a dog and pony show, HOWEVER…. Bobby was upfront, nothing hidden, fast, precise and willing to work with us without making you feel duped. Friendly, knowledgeable and made the entire process awesome.
Just picked up my new Ford Bronco. Chris Cheevers was great to work with, asked the right questions, made me feel very comfortable while making my decision on what to purchase. Not my first purchase at Kennedy and won’t be my last. Staff is always friendly. Massimo as always was great to work with as well.
My buying experience with Alex was just exceptional. She was so professional, patient and helpful. I would highly recommend her and Kennedy Ford to anyone looking for a new or pre-owned vehicle.
Thank you, David Mcaulay, Kennedy ford, for your support and excellent service. Always recommended to buy perfect vehicle
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