KENNEDY FORD SURVEY – For 2024 Ford Expedition Platinum - 10-2024Dan Deboer was inspiring, accommodating and supportive in response to my prior service department and vehicle concerns.Madison Heywood is a detailed, communicative individual with meticulous exactitude who quickly grasped my style of purchasing and worked tirelessly to make this an exceptional experience.Brittny Flynn-Cluppel was colossally cooperative with the delivery and aligning aspects of the infotainment system.David McAulay was everywhere with fingerprints on procuring the vehicle, seamlessly communicating and ensuring a comprehensive customer experience.Amanda McGivern executed the myriad paperwork flawlesslyThe above mentioned are infusing the Kennedy Ford brand with a new and germane outlook.As a former race-car driver, I am obsessed with tire pressure. The Expedition (Ex) was delivered with the tire pressure on the extremely low side which means that Lally Ford did not adequately and satisfactorily prepare the Ex for passage to Oakville. It was driven in that state from Tilbury for @ 300k. Brittany was considerate to go-over the vehicle and we noticed it immediately. She swiftly had the psi topped up but noted that the Kennedy Ford Tech refused to slightly overfill the tires, as I requested. That overfill would allow me to bleed out the necessary and pertinent air to the standard specifications. Therefore, the tires remained underinflated, and it was necessary to return to Kennedy Ford another day and ask for more air!! On delivery, the tires on the driver’s side, at that point in the sun so already artificially inflated by the heat, were 35 front and 32 rear. Suggested is 39! Opposite side tires were 37 and 36. Someone should communicate with those prepping your vehicles (and it particular Lally Ford) that incorrect tire pressure adversely affects the drive…. (see pages 450-453 of the manual) and will contribute to premature tire deterioration.Pro Tip # 1: The principals in the dealership could be more affable and welcoming. Numerous times during multiple trips to the dealership, I was alone at a desk or standing by myself. On those occasions, the occupant of the back-corner-office advanced, made eye contact and moved on. Now, it’s possible his meerkat died one day and his south American parrot the other. However, a smile, a brief chat or an acknowledgement goes a long way for any customer or potential customer (or not) – just sayin’. If one has a prospective consumer in the building, a greeting, a gesture of awareness and/or goodwill shifts the needle towards the single, overriding communication objective – that being to promote the dealership. The current experience, with the upper management, is like being drunk and starting to assemble a BBQ without reading the instructions and then later having to call the fire department. The phrase “charismatic as a root vegetable” comes to mind. (Remember that Kennedy Ford asked me, twice, to complete this survey….). The chance of the bread falling with the buttered side down is directly proportional to the cost of the carpet. Fortunately for Kennedy Ford, the team led by Dan DeBoer and David McAuley have a fresh perspective and grasp the concept of customer relations for promoting the brand and dealership all-the-while making meaningful decisions to ensure quality and inclusivity while altering the battle space.